TERMS & CONDITIONS
FOR SALE
I Application
These General Terms and Conditions of Sale (hereinafter referred to as "GTCS") shall apply to sales transactions concluded by the Hotel (hereinafter referred to as "the Company") with the Customer.
They cancel and replace any previous version that may have been put online and/or accepted by the Client.
These GTC apply to all use of the Site, in particular to the marketing by internet and telephone of all services offered on the Site by SAS LE GLOBE, HOTEL LA NOUVELLE Republique.
It is therefore imperative that the Customer carefully reads the GTCs which are referenced by hypertext link on each page of the site. He is advised to download and/or print them in order to keep a copy on the day of his order as they are likely to be modified, it being however specified that such modifications will be inapplicable to orders for Services made previously.
The GTC may be supplemented by special terms and conditions of sale appearing on the description of the service as well as by the terms and conditions of sale of the service providers, which are accessible either on their website or on site.
II Capacity
The Customer acknowledges that he/she has the capacity to contract, i.e. that he/she has reached the age of majority and is not under guardianship.
The Client also declares that he uses the Site in accordance with these GTC, in his own name and in the name and on behalf of all the beneficiaries of the services ordered by him on the Site, for whom he acknowledges that he is the authorised representative (hereinafter: the "Beneficiaries") and to whom these GTC will be enforceable
The Client is financially responsible for the use of the Site made both in his name and on behalf of the Beneficiaries, unless he can demonstrate fraudulent use not resulting from any fault or negligence on his part.
The Client guarantees the truthfulness and accuracy of the information provided by him in his name and in the name and on behalf of all Beneficiaries using his data on the Site.
The Company reserves the right at any time not to enter into a contract with a Client who makes fraudulent use of the Site or who contravenes these GTC.
In this respect, the terms of Article 313-1 of the French Penal Code are recalled:
"Swindling is the fact of deceiving a natural or legal person, either by the use of a false name or capacity, or by the abuse of a true capacity, or by the use of fraudulent manoeuvres, in order to determine, to his detriment or to the detriment of a third party, to hand over funds, securities or any other property, to provide a service or to agree to an act creating an obligation or discharge. Swindling is punishable by five years' imprisonment and a fine of €375,000.
III Right of withdrawal
Pursuant to the provisions of Article L 121-21-8 of the French Consumer Code, the services offered on the Site by the Company are not subject to the application of the right of withdrawal provided for in Articles L. 121-21 et seq. of the French Consumer Code in relation to distance selling.
Consequently, the services ordered on the Site are exclusively subject to the cancellation and modification conditions set out in these GTCs and the Client may not invoke the right of withdrawal.
IV Prices and Occupancy
Prices are quoted in Euros. VAT is included in the prices quoted. Any change in the applicable rate, or any modification or introduction of new legal taxes by the competent authorities, will be automatically reflected in the prices indicated on the date of invoicing.
The rates are per room for the number of persons indicated and according to the selected period.
The prices indicated include only the services strictly mentioned in the reservation. Any additional services provided by the hotelier during the stay and, if applicable, the tourist tax shall be added to the price mentioned in the reservation.
The prices mentioned on the Site are subject to change at any time by the Hotel without prior information or notice. Only the price indicated in the booking confirmation by the Company is contractual.
No stay booked before the introduction of a promotional offer will be refunded, even partially.
Choose to pay your bill in your own currency when using your Visa or Mastercard credit card and benefit from the best exchange rates and exchange commissions when you leave.
EXTRA BED For KING rooms, an extra bed for a third occupant is allowed and is charged from EUR 25 per night, unless otherwise stated in the specific rate plan. The charge will be automatically included when more than 2 adults are selected at the time of booking. Extra bed is strictly forbidden in the QUEEN Rooms.
REQUESTS All requests entered in the "Requests" box of the hotel's website booking engine are subject to availability and the hotel assumes no responsibility for not being able to fulfill certain requests.
OCCUPANCY OF THE ROOM
The total number of occupants in a room, including children, must not exceed the maximum number of occupants allowed for the respective room types: TRIPLE: up to 3 people. For KING: up to 2 persons, For QUEEN: up to 2 persons. For the SOLO room: 1 person.
If you have any questions or clarifications regarding the hotel's maximum occupancy policy, our staff will be happy to explain in detail. Please also note that the hotel reserves the right to refuse entry to any additional person exceeding the maximum occupancy allowed for this room type.
AGE REQUIREMENTS Clients must be at least 18 years of age and show photo identification to check in. Guests under 18 years of age must be accompanied by an adult. The hotel reserves the right to verify photo identification.
CHECK-IN / CHECK-OUT Unless otherwise specified in the general conditions of the specific rate plan, the arrival time is after 3:00 p.m. and the departure time is 12:00 p.m.
V Online orders
When placing an order, the Customer must
- fill in the identification form on which he/she will indicate all the requested details or give his/her Client number if he/she has one,
- fill in the online order form giving all the references of the products or services chosen,
- validate his/her order after having checked it,
- make the payment under the conditions provided and confirm his/her order and payment in the case of an option for an advance purchase plan, or send the Company his/her bank details in the case of an option for a flexible plan.
- Any reservation of more than 3 rooms must be validated by our services.
- It is not allowed by our systems to BOOK more than 10 consecutive days, it is necessary to go through our services hello@hlnr.paris for long stays.
Please contact the hotel on + 33 (0)1 47 00 15 09
Confirmation of the order implies acceptance of these conditions of sale, recognition of having full knowledge of them and waiver of the right to invoke one's own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will be considered as proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.
The Company shall send the Client, by any means (electronic mail, simple mail, fax, etc.), confirmation of the registered order.
The reservation is only firm and definitive after receipt of the confirmation sent to the Client by the Company.
The rates, terms and conditions of reservations are intended for the sale of hotel rooms in accordance with their primary purpose: accommodation. The hotel reserves the right to modify or cancel the reservation(s), as well as the rates and conditions if the rooms are used for other purposes such as parties, dinners, meetings, photo or video shoots, film or interview shoots, written or filmed interviews, social networking shoots, showrooms etc. (non-exhaustive list) without prior written permission from the management. The number of guests in the rooms may not exceed the number of people booked and may not exceed the maximum room capacity declared to the Préfecture de Police de Paris (declaration available from the hotel management).
VI Online payment methods
Depending on the type of reservation made, the price is payable in full at the time the order is placed (pre-payment advance purchase plan) or at the end of the Customer's stay at the Hotel (flexible plan).
In all cases and in order to guarantee the reservation, the Client is asked to communicate his credit card number, the transmission being done by secure mode.
If payment is made when the order is placed, the credit card information transmitted by the Customer via a secure system to the Company enables the latter to debit the card for the total amount of the stay, again in a secure manner. The Client's bank account is debited on the day the order is placed and the invoice is sent by the Company to the Client on the day of departure from the Hotel.
Please note that the credit card used to make the reservation must be presented on arrival by the cardholder. Otherwise, a new credit card will be required for payment upon arrival.
In the case of a third party taking over the stay, the hotel will require documentation for the security of the transaction.
Please also note that the hotel reserves the right to pre-authorise your credit card at any time prior to arrival.
VII Modification and/or cancellation of a reservation
Cancellations and/or changes to bookings may be permitted depending on the price plan chosen by the Client.
Cancellation fees 1- Flexible rate: Cancellation without fees 12 hours before the date of stay only on the official website of the hotel. In case of late cancellation or in case of no-show at the hotel, the first night without supplements is charged and non-refundable. In case of cancellation, if you have paid all or part of the reservation online, this amount will be returned to you after deduction of the cancellation fee (except for non-cancellable non-refundable offers). 2- if Non Refundable Tariff As soon as the reservation is made, 100% of the reservation is charged and non refundable. Tourist tax : 1,88 € per person per night in addition. CHILDREN The hotel allows one child up to 6 years old to stay free of charge using the existing bedding. Baby cots are free upon request and subject to availability. Persons over 12 years of age are considered adults by the hotel.
In the case of a flexible plan, any request to modify and/or cancel a reservation must be made as soon as possible
The modification and/or cancellation of a reservation is only firm and definitive after receipt of a confirmation by email from the Company.
The date of receipt of the request for modification and/or cancellation (by e-mail, letter, telephone) is the date retained for the cancellation.
In the event that the Client does not show up at the Hotel and there is no cancellation :
- the total amount of the reservation will be retained by the Hotel
- the first night will be charged by the Hotel in case of a "Flexible Plan" reservation.
Furthermore, for a stay of at least 2 nights, in the event that the Customer does not show up on the first day of the stay, the Hotel is not obliged to keep the room for the remaining duration of the stay.
The Client is requested to plan to arrive at the Hotel before 6 p.m. and to inform the hotel owner in the event of late arrival, failing which the Client will be considered as not having arrived on the first day of the stay.
THIRD-PARTY RESERVATION SOURCES
In the event of cancellations or changes to reservations made through sources other than directly with the hotel or the hotel's website, the hotel requests that guests contact their reservation source for assistance before contacting hotel staff.
VIII Displacement
In the event that the Hotel is not available or in the event of force majeure, the Hotel reserves the right to accommodate the Customer, in whole or in part, in a hotel of equivalent or higher category, offering services of the same nature. The transfer will then be at the expense of the hotelier, who shall not be liable to pay any additional compensation.
IX Ancillary services - Packages
Orders for ancillary services and/or packages may only be placed at the same time as the reservation of a stay in the establishment on a given and predetermined date.
They may only be used by the Customer during his/her stay at the Hotel. They may only be modified and/or cancelled under the conditions set out in Article VII hereof.
X Force majeure
Force majeure shall mean any event external to the parties which is both unforeseeable and insurmountable and which prevents either the Client or the hotelier from fulfilling all or part of the obligations under the contract.
This is particularly the case in the event of a strike, insurrection, riot, or prohibitions imposed by government or public authorities.
It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party shall bear the costs arising from it.
In particular, the Clients shall bear alone the additional costs that may be incurred to enable the continuation of the journey, following the occurrence of an event of force majeure.
XI Complaints
All complaints should be addressed to the following address HOTEL LA NOUVELLE REPUBLIQUE 9 RUE MORET. 75011 PARIS, within 15 days of the departure of the holiday which is the subject of the said complaint. After this period, no claim can be taken into account.
XII Mediation and dispute resolution
"After having referred the matter to the [e.g.: customer, litigation, ...] ........... department and failing a satisfactory response within [e.g.: 15 days, 1 month, ...] ..........., the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:
Postal address: Médiation Tourisme et Voyage
BP 80 303 75 823
Paris Cedex 17
Website: www.mtv.travel "
At any time, you can go to the online dispute resolution platform (RLL), which can be accessed here: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
XIII Information technology and civil liberties
In application of the French law 78-17, known as "informatique et libertés", clients are informed that their reservation is subject to computerised personal data processing. Clients have the right to access and rectify the data entered, which can be exercised at the head office: HOTEL LA NOUVELLE REPUBLIQUE 75011 PARIS. It is specified that this information is not communicated to third parties.
The Company offers wifi internet access. The Client undertakes to ensure that the computer resources made available to it are not used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or by a related right, such as texts, images, photographs, audiovisual musical works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorisation is required.
XIV Responsibilities.
The Company, in the online sales process, is only bound by an obligation of means. It cannot be held responsible for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service interruptions or other involuntary problems.
The hotel can accept late check-in or late check-out for an additional fee; subject to room availability.
DAMAGE TO HOTEL PROPERTY
The Hotel reserves the right to charge guests for the cost of repairing any damage or soiling caused by an accidental, deliberate, negligent or careless act of the guest to the property or structure of the Hotel. The Client will be held responsible for any damage, deterioration, or vandalism that may occur as a result of the occupation of the premises and/or the participants and/or the staff in their charge, to the movable, decorative, and real estate property belonging or not belonging to the hotel, and the Company has the right to ask the Client to leave the establishment without any compensation or reimbursement of the current stay, and to reimburse the damages caused by these acts.
SAFETY BOX
Guests are encouraged to keep their valuables in the room safe or in the safe provided at the front desk. The hotel will not be responsible for the loss of money or other personal valuables during your stay.
PARKING Staying guests can request a parking space, subject to availability.
PETS The hotel maintains a strict policy of tolerating small pets on its premises.
PROHIBITED OBJECTS
The following items are not permitted on hotel premises: Animals of any kind, except guide dogs Flammable, explosive or otherwise dangerous materials Firearms or other unregistered weapons Objects of unusually large size or quantity Items related to gambling use, prostitution, smuggling or other illegal acts Illegal drugs or other items the possession of which is prohibited by the laws of Singapore The hotel reserves the right to refuse entry to any guest found in possession of prohibited items. Guests will be solely responsible for any financial or other loss or damage that may be caused by such items.
EXCESSIVE NOISE AND PARTIES To ensure that all guests enjoy the comfort and safety of the facilities we offer, the hotel has a strict zero tolerance policy regarding commotion, excessive noise and parties. Anyone on our premises creating excessive noise, throwing a party, exceeding the number of guests allowed or otherwise causing a disturbance will be asked to leave the hotel without refund.
INAPPROPRIATE BEHAVIOR If any action by a guest, whether toward our staff or otherwise, is deemed inappropriate by the Hotel, or if inappropriate behavior is brought to our attention, the Hotel reserves the right, after investigation of the allegations, to take action against the guest which may result in, but is not limited to, a request to leave without refund for services incurred.
SMOKING The hotel has both smoking and non-smoking rooms. Smoking is only allowed in designated areas of the hotel and in smoking rooms. A fee of EUR 200 for thorough cleaning services will be charged to any non-smoking room that has been smoked out in order to restore it to its original condition.
VISITORS
In the interest of your well-being and safety, all visitors are required to check in at the front desk and are asked to leave the rooms by 12:00 noon.
CURRENCY AND TAXES Rates are in EUR and are subject to a 10% service charge unless otherwise stated.
CREDIT CARD PRE-APPROVAL If you use your credit card to guarantee your room reservation, the hotel may place a hold on your credit card prior to your arrival. For non-refundable reservations, the prepayment will be charged to your card prior to your arrival.
CHAMBER CHARGES For online reservations made through the hotel's website, unless otherwise specified in the individual rate plan terms and conditions, a deposit equivalent to the first night's rate will be deducted from the credit card at the end of the reservation. No refunds will be given if your reservation is cancelled or changed within 48 hours of the arrival date. No refunds will be made if the dates of stay overlap from December 24 to January 1. Unless the entire stay has been prepaid, the hotel requires a deposit for the remaining room charges at check-in.
INCIDENTAL CHARGES For all reservations, the hotel requires a deposit for incidental charges at check-in. The deposit can be paid in cash or by credit card at the time of check-in. For credit card deposits, a pre-authorization from the hotel is required.
XV RECTRACTION RIGHTS
Pursuant to Article L.221-28 of the French Consumer Code, the Consumer is hereby informed that he/she does not benefit from a right of withdrawal.
XVI BLOCTEL SYSTEM
Consumers are informed that they have the right to register on the opposition to telephone canvassing list.
XVII Applicable Law
The present General Terms and Conditions of Sale are governed by French law. This applies to both substantive and formal rules. Disputes shall fall under the exclusive jurisdiction of the French courts.
LEGAL INFORMATION ABOUT THE COMPANY
Hôtel la Nouvelle Republique, SAS LE GLOBE, a French company, registered with the Registre du Commerce et des Sociétés de Paris under number 345 264 295 RSC Paris, domiciled at 9 rue Moret 75011 PARIS, with a capital of 4483 euros.
Intra-Community VAT number: FR28345264295